Who we are
Our website address is: https://corememory.thedebugclub.com/
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
SECTION B: TERMS OF SERVICE & SHIPPING POLICY
1. Order Process
- Contact Before Payment: Due to the highly customizable nature of our handmade items, customers must contact us (via Instagram DM or Website Chat) to discuss requirements and availability before making a payment.
- Confirmation: Orders are confirmed only after payment is received.
2. Shipping & Delivery
- Service Area: We currently ship to addresses within India only.
- Third-Party Delivery: We use standard third-party courier services (e.g., IndiaPost, BlueDart) to deliver your packages.
- Delivery Timeline: While we dispatch orders on time, CoreMemory is not responsible for delays caused by the courier company due to weather, holidays, or operational issues. Please place orders well in advance of your required date (especially for Valentine’s Day).
3. Damage & Liability
- Packaging: We take extreme care in bubble-wrapping and securing your handmade items (especially glass frames and chocolate bouquets) to ensure they leave our Indore facility in perfect condition.
- Transit Liability: Once the package is handed over to the courier service, CoreMemory is not liable for any damage, breakage, or loss that occurs during transit. By placing an order, you acknowledge that shipping risks are undertaken by the buyer.
4. Refund & Cancellation Policy
As a general rule, we do not offer standard refunds on our products. However, we want you to be satisfied with your experience. If the product shipped to you is defective, or if you simply do not like it upon arrival, we offer a specialized return program to help make things right.
Please note that we do not offer 100% full refunds under any circumstances. Preparing, packing, and shipping your order requires hard work and incurs operational costs. To cover these expenses, a 10% handling and labor fee applies to all returns. The maximum refund you will receive is 90% of your original purchase price.
How the Refund Process Works If you need to return a defective or unwanted item, the refund is split into two stages to ensure a smooth process for both parties:
- Step 1: Send Your Delivery Receipt: To start the return process, you must contact our support team and submit a copy of your official delivery receipt proving that you received the product.
- Step 2: Immediate 75% Refund: As soon as we receive and verify your delivery receipt, we will immediately issue a refund for 75% of your purchase price.
- Step 3: Ship the Item Back: You will then need to ship the product back to our facility.
- Step 4: The Remaining 15% Refund: Once the returned product is successfully delivered to us, we will issue the remaining 15% refund to your original payment method, bringing your total refund to the maximum 90%.
Contact Us
If you have questions regarding these policies, please contact us:
- Instagram: @corememory.in
- Location: Indore, India